"When generative AI could pull information from so many data sources and present an output far superior and far quicker than any human—that's when I realized this is a seismic shift."
How Microsoft's Global Treasury deployed AI-powered collections across hundreds of enterprise accounts—and got better results with zero customer friction.
Collections is one of the riskiest places to deploy AI. A single hallucination, a wrong tone, an awkward phrase—and the complaint goes straight to your marketing team. For a company like Microsoft, that risk is multiplied across hundreds of enterprise accounts.
The question wasn't if AI could help—it was whether AI could be trusted not to damage customer relationships.
Respaid deployed a multi-channel AI engine across Microsoft's entire portfolio:
The AI learns from every interaction. Each batch outperforms the last.
Nearly 40% resolved automatically by AI—no human intervention
| Without invoice access | With invoice access | |
|---|---|---|
| Resolution rate | 86% | 95%+ (projected) |
| Auto-resolved by AI | ~40% | 80%+ (projected) |
| Avg. resolution time | 48 hours | Under 1 hour |
The AI adapts tone, timing, and channel per region. Click any state for details.
62% open rate · Phone converts 2.3x higher
53% open rate · Email-first, no small talk
68% portal use · Self-service dominant
1.8x phone convert · Steady follow-ups
Respaid helps Fortune 500 companies recover overdue invoices with AI—without risking customer relationships.
