Neil Doyle

The Journey

From the ground up

Before leading collections innovation at Microsoft, Neil Doyle started where most finance executives didn't.

He was a kitchen porter. Then he cleaned airplanes between college classes at Dublin Airport — racing to turn planes around on tight schedules. He worked the floor in retail during the busy seasons.

"You get an appreciation for hard work. And you get an appreciation for teamwork. In the kitchen, on the tarmac, in the shop — you work as a team. That shaped everything."

— Neil Doyle

That hands-on start built something that no MBA teaches: an instinct for solving problems at ground level. It's why, two decades later, Neil doesn't just manage finance operations — he transforms them.

The Career

Two decades of transformation

Early career

Retail & Hospitality

Kitchen porter, airplane cleaning, retail sales — where teamwork and hard work became second nature

Telecoms & Energy

Global roles across telco and energy utilities

First exposure to large-scale finance operations

Accenture

Global outsourcing operations

Managed finance operations at enterprise scale

Current

Microsoft — Group Finance Manager, GCFS

Leading the AI-first transformation of enterprise collections

13,000 customers migrated	From indirect to credit scoring in 18 months
Treasury Today Awards	2016, 2017, 2021 (Crisis Management & Tech Innovation)
EMEA team of 25+	Managing collections across multiple countries
$100B+ annual sales	Under management at GCFS
AI Transformation Forum	Panelist at Zurich 2026

The Philosophy

How Neil thinks

Growth mindset

"Better never stops. How do we continuously improve everything — our processes, our systems, the customer experience?"

Fail fast, learn fast

"You're not gonna get it right most of the time. But you take that, take the learnings, and reapply it. Or if it's fundamentally not gonna work, move on to the next thing quickly."

Chief problem solver

"I'm a chief problem solver. That's my title. Find the problem, find the solution, and don't stop until it's working."

On AI in Finance

Why AI changes everything

"When generative AI could pull so much information together from so many different data sources and present an output that was far superior and far quicker than any human could do — I realized the future is here. It's a seismic shift."

Neil was among the first finance leaders at a Fortune 500 company to deploy AI-powered collections at scale. Not as a side experiment. As a strategic bet on the future of enterprise finance.

His advice to peers who haven't started yet?

"Just do it. Experiment. Learn from it. Iterate. It's the technology of the future — they should get on board now."

Microsoft Case Study

Read the full Microsoft x Respaid case study

How AI-powered collections delivered zero complaints across thousands of touchpoints

Read the case study →